FAQ

72 results:
16. How to install and activate your G DATA product  
Windows How to install and activate G DATA on Windows Android How to install and activate G DATA on Android macOS How to install and activate G DATA on macOS iOS How to install…  
17. How to install and activate G DATA Antivirus Mac  
Step 1: Download the latest version of Antivirus Mac from the following link: https://secure.gd/dl-avmac  Step 2: Once the above file has been downloaded, open it. …  
18. How to install and activate your G DATA product for Windows (using your login credentials)  
Step 1: Download the latest version of the product from one of the following links: Antivirus for Windows  Internet Security for Windows​​​​​​​  Total Security for…  
19. How to find your login credentials  
Your login credentials are sent to you via e-mail the first time you activate any G DATA product with your registration number, which you receive after the purchase of the license. To get…  
20. How to find your Registration Number  
Option A: If you have purchased a physical copy of the product, you will find the Registration Number in the box at the inner front side. Option B: If you have purchased your…  
21. How to purchase a G DATA product  
Step 1  Go to the official G DATA website of your country. In order to access the G DATA website for any other country, click the small map down on right hand of the…  
22. How to copy and paste text from one place to another  
Step 1. Place your mouse cursor at the beginning of the text you wish to copy. (e.g.: license key sent to you via email). Step 2. Hold down the left mouse button and move your cursor to the end…  
23. G DATA Secure Chat is discontinued  
Dear Secure Chatters, The best possible quality in our services and products is our aspiration. Unfortunately we will not be able to ensure this accustomed high standard in our G DATA Secure Chat…  
24. G DATA Meltdown & Spectre Scanner  
The Meltdown and Spectre vulnerabilities affect nearly every computer. To let you easily check your system, we developed G DATA Meltdown & Spectre Scanner for you. Click here to download G…  
25. I can’t log in to G DATA Administrator, what to do?  
The following reasons could prevent you from logging in to G DATA Administrator: Cause 1: The user credentials are not recognized Cause 2: The ManagementServer is not reachable Cause 3: The…  
26. The service “G Data Security Client” is not able to start with the error message "Error 1: Invalid function"  
This information concerns older versions of G DATA products. We are currently reworking the article and will it be updated in the near future. This is a rare issue which could happen after a…  
27. How to troubleshoot communication issues between the Security Clients and the ManagementServer of G DATA  
In the event of a G DATA Security Clients showing the status « No connection to server » under the column Security Status, there can be several different causes. Not all of them indicate…  
28. How to reinstall G DATA Mobile Internet Security  
Step 1. You will first have to remove the program from your Android device. The following article will guide you through the removal process: How to remove G DATA Mobile Internet Security …  
29. How to take debug logs of the G DATA Security Client for Windows in case of communication issues with the ManagementServer  
All of the following has to be done on the computer where the Security Client which presents the issue is installed.   Step 1. Download DebugView from Microsoft by clicking here. …  
30. How to take debug logs of the ExploitProtection, BankGuard or Anti-Ransomware component of the G DATA Security Client for Windows  
For any issue with the ExploitProtection, BankGuard or Anti-Ransomware component of the G DATA Security Client, we'll need general client communication logs to identify the issue. Furthermore…  
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