Step 1 Go to the official G DATA website of your country. In order to access the G DATA website for any other country, click the small map down on right hand of the…
Background Information: To ensure the integrity of our update process, we are using SHA2 encryption for our security certificates. Windows Server 2003 (prior to R2) cannot natively receive…
Step 1. Place your mouse cursor at the beginning of the text you wish to copy. (e.g.: license key sent to you via email). Step 2. Hold down the left mouse button and move your cursor to the end…
Cause: This can occur due to the G DATA Administrator being open during the installation of the update. Another cause can be unexpected database entries during the conversion of the database. …
On the affected clients, please temporarily deactivate the functionality "Use Spam Filter" in the G DATA Administrator under "Clients/Client Settings/AntiSpam". We are trying to provide you with…
We are happy to offer you many new useful features with the latest version of our business solution. Unfortunately we noticed some issues during the roll-out process. In order to enable you to…
Please rename the file "NativeMessagingWP.exe" temporarily into "NativeMessagingWP.exe.tmp" and restart the terminal server. We are trying to provide you with an automated solution as soon as…
Dear Secure Chatters, The best possible quality in our services and products is our aspiration. Unfortunately we will not be able to ensure this accustomed high standard in our G DATA Secure Chat…
The Meltdown and Spectre vulnerabilities affect nearly every computer. To let you easily check your system, we developed G DATA Meltdown & Spectre Scanner for you. Click here to download G…
The following reasons could prevent you from logging in to G DATA Administrator: Cause 1: The user credentials are not recognized Cause 2: The ManagementServer is not reachable Cause 3: The…
This is a rare issue which could happen after a software update to 14.0.1.122, resulting in the G DATA Driver Framework not being correctly installed. As a result, the G DATA Security Client…
In the event of a G DATA Security Clients showing the status « No connection to server » under the column Security Status, there can be several different causes. Not all of them indicate…
Step 1. You will first have to remove the program from your Android device. The following article will guide you through the removal process: How to remove G DATA Mobile Internet Security …
Background information: On 24 October 2016, a signature update replaced the G DATA engine (Engine B) with a new version (GDAV.dll). As part of the update, the code signing certificate that we use…
All of the following has to be done on the computer where the Security Client which presents the issue is installed. Step 1. Download DebugView from Microsoft by clicking here. …
