Cancellation Policy

Entitlement to cancellation for consumers

(A consumer is any natural person who concludes a legal transaction for a purpose that cannot be attributed to either commercial or self-employed activity.)

Entitlement to cancellation

You are entitled to cancel your contractual declaration within 14 days without giving reasons. This period begins on the day on which you, or a third party designated by you who is not the carrier, have/has taken possession of the goods. In order to exercise your entitlement to cancellation, you must inform us (G DATA CyberDefense AG, G DATA Campus, Königsallee 178, D-44799 Bochum, Germany, tel. +49 234 9762-0, fax +49 234 9762-299, e-mail: by means of an unambiguous declaration (e.g. a letter sent through the mail, a fax or an email) of your decision to cancel this contract. You can do so by completing and electronically submitting the template cancellation form at the end of this cancellation policy or any other unambiguous declaration on our website. If you exercise this option, we will immediately send you confirmation of receipt of such cancellation (e.g. via email). Notification that you are exercising your entitlement to cancellation prior to the expiry of the cancellation deadline is sufficient for adherence to the cancellation deadline. The entitlement to cancellation is also applicable to instalment delivery contracts. These are contracts that concern the regular delivery of similar goods. Participation in the G DATA update subscription service that you use to ensure that your software is updated even on expiration of the first year of use is an example of such an instalment delivery contract. As a consumer, you are entitled to cancel both your goods order and your subscription to the G DATA update service without giving reasons within two weeks of receipt of the delivery – for example by letter, fax or any other permanent data medium. The entitlement to cancellation does not apply to software that has been unsealed by you (e.g. the security seal has been broken or the sleeve removed), nor to products that have been manufactured to customer specifications (e.g. special customized software). Furthermore, you are not entitled to cancellation if the contractual goods or service have/has been sent online (e.g. downloadable software/ESD or despatch of a license key via email) and are/is therefore unable to be returned due to its nature.

Consequences of cancellation

If you cancel this contract, we shall repay all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your selecting some form of delivery other than the low-priced standard delivery offered by us), immediately and no later than within fourteen days of the day on which we have received communication of your cancellation of this contract. We shall use the same payment method for this reimbursement that you used for the original transaction, unless expressly agreed otherwise with you; in no case shall we charge a fee for this repayment. We are entitled to refuse repayment until we have taken receipt of the goods again or until you have provided evidence that you have sent the goods back, whichever occurs first. You shall return or hand over the goods to us immediately and in any case within fourteen days from the day on which you inform us of the cancellation of this contract. Despatch of the goods prior to expiry of the deadline is sufficient for adherence to the deadline. You shall bear the direct costs of returning the goods. You are only obligated to pay for any loss of value of the goods if this loss of value is a result of handling on your part that is not necessary for checking the condition, properties and functionality of the goods.

Special notices

When providing services, your entitlement to cancellation shall expire prematurely if the contract has been completed in full by both sides to your express wishes before you have exercised your right to cancellation.

Exceptions to the entitlement to cancellation

The entitlement to cancellation does not apply to things such as contracts concerning the supply of goods that have been manufactured to customer specifications or are obviously tailored to personal requirements or are not suitable for returning due to their nature (e.g. software).

If you have any further questions regarding your rights, please contact G DATA customer service.


End of cancellation policy


Template cancellation form

(Please complete this form and return it to us if you wish to cancel the contract.)
– To G DATA CyberDefense AG, G DATA Campus, Königsallee 178, D-44799 Bochum, Germany, fax +49 234 9762-299, e-mail:
– I/We* hereby cancel the contract concluded by me/us* concerning the sale of the following goods*/provision of the following service* (Enter the software purchased and the order number)
– Ordered on*/received on* (Enter order date)
– Name of consumer (Enter your name)
– Address of consumer (Enter your address)
– Signature of consumer (Sign here if submitting on paper)
– Date (Enter today's date)
   *delete as appropriate