FAQ

62 results:
1. After updating to version 14.2.0.472 of the G DATA ManagementServer, I can no longer log in to the G DATA Administrator.  
Cause: This can occur due to the G DATA Administrator being open during the installation of the update. Another cause can be unexpected database entries during the conversion of the database. …  
2. After updating to version 14.2.0.472 of the G DATA Security Client, emails or meeting requests remain in the outbox and are not getting sent.  
On the affected clients, please temporarily deactivate the functionality "Use Spam Filter" in the G DATA Administrator under "Clients/Client Settings/AntiSpam". We are trying to provide you with…  
3. I need help after updating to the latest version 14.2.0.472.  
We are happy to offer you many new useful features with the latest version of our business solution. Unfortunately we noticed some issues during the roll-out process. In order to enable you to…  
4. After updating to version 14.2.0.472 of the G DATA Security Client, the process "NativeMessagingWP.exe" generates an overload on the terminal server.  
Please rename the file "NativeMessagingWP.exe" temporarily into "NativeMessagingWP.exe.tmp" and restart the terminal server. We are trying to provide you with an automated solution as soon as…  
5. I can’t log in to G DATA Administrator, what to do?  
The following reasons could prevent you from logging in to G DATA Administrator: Cause 1: The user credentials are not recognized Cause 2: The ManagementServer is not reachable Cause 3: The…  
6. How to troubleshoot communication issues between the Security Clients and the ManagementServer of G DATA  
In the event of a G DATA Security Clients showing the status « No connection to server » under the column Security Status, there can be several different causes. Not all of them indicate…  
7. How to take debug logs of the G DATA Security Client for Windows in case of communication issues with the ManagementServer  
All of the following has to be done on the computer where the Security Client which presents the issue is installed.   Step 1. Download DebugView from Microsoft by clicking here. …  
8. Engine B does not update – what should I do?  
Background information: On 24 October 2016, a signature update replaced the G DATA engine (Engine B) with a new version (GDAV.dll). As part of the update, the code signing certificate that we use…  
9. When updating the virus signatures on Windows Server 2003 I receive the error message "An invalid request was sent to the update server" - how to fix this issue?  
Background Information: To ensure the integrity of our update process, we are using SHA2 encryption for our security certificates. Windows Server 2003 (prior to R2) cannot natively receive…  
10. The service “G Data Security Client” is not able to start with the error message "Error 1: Invalid function"  
This is a rare issue which could happen after a software update to 14.0.1.122, resulting in the G DATA Driver Framework not being correctly installed. As a result, the G DATA Security Client…  
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