FAQ

74 results:
31. How to take debug logs of the ExploitProtection, BankGuard or Anti-Ransomware component of the G DATA Security Client for Windows  
For any issue with the ExploitProtection, BankGuard or Anti-Ransomware component of the G DATA Security Client, we'll need general client communication logs to identify the issue. Furthermore…  
32. What is the Security Status of a client on G DATA Administrator and how does it work?  
To show the Security Status of a G DATA Security Client, proceed as follows: 1. Open G DATA Administrator. 2. Using the client tree on the left hand side, select a client or group of…  
33. How to change locally the ManagementServer or subnet server assigned to a Security Client  
In order to allow a Security Client to connect to a different ManagementServer or subnet server than the one it was originally assigned to, you will have to change a couple of registry values on…  
34. How to allow the ManagementServer or secondary server to be contacted via its IP address or FQDN by the Security Clients  
By default the Security Client contacts the server via its hostname. This requires Domain Name Resolution to work between the client and the server. However, clients can be configured to use the…  
35. How to install and configure Microsoft SQL Server 2014 Express  
Step 1. You can download SQL Server 2014 Express from the following link: https://www.microsoft.com/en-US/download/details.aspx?id=42299 Step 2. Click Download. Step 3. Choose either Express…  
36. How to configure email based reports  
Step 1. Open the G DATA Administrator and go to the tab ManagementServers > General Settings > Email. Step 2. Click on the small cogwheel at the center right part of the screen. Step…  
37. How to find your Login Credentials for G DATA Business  
Your Login Credentials are displayed to you in a pop-up window following the activation of any G DATA product using your Registration Number, which you receive after the purchase of a…  
38. How can I authorize an application on the Firewall?  
The G DATA Firewall is only included in the following products on PC: Internet Security Total Protection The following tutorial will show you how to authorize an application on the…  
39. How to install the G DATA Security Client for Windows  
The Security Client of G DATA Business can be installed on various Windows operating systems (including Windows Server). Click here to get a detailed overview of the supported operating…  
40. How to install and activate the G DATA ManagementServer (Using your Registration Number)  
Step 1. Download the installation file from the following link: Click here to start the download The size of the file is 1.2 GB. Step 2. Open the installation file and run Setup.exe. Step 3.…  
41. How to install and activate the G DATA ManagementServe (Using your Login Credentials)  
Step 1. Download the installation file from the following link: Click here to start the download The size of the file is 1.2 GB. Step 2. Open the installation file and run Setup.exe. Step 3.…  
42. How to update the virus definitions and program files of G DATA Business  
There are two different update options for your software: Virus signature updates and Program updates. Virus signature updates ensure that your computer stays protected against the most…  
43. How to renew your G DATA license for Windows  
Your license can be managed (renewed, extended or upgraded) via the G DATA UpgradeCenter. If you have any G DATA program installed on your PC, the easiest way to access the UpgradeCenter…  
44. How to renew your license for G DATA Antivirus for Mac  
In order to renew your G DATA Antivirus for Mac, you first need to purchase a new license key (also called Registration Number). It is not possible to extend the validity of an existing…  
45. How to reinstall a registered G DATA Business product  
Your Login Credentials will be needed in order to reactivate the ManagementServer. If you don't know where to find them, consult the following article: How to find your Login Credentials for…  
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