G DATA Support - FAQ
Support Code: 11003

How to upgrade your G DATA for Windows to one of our more comprehensive security solutions

This article will help you to upgrade your G DATA for Windows to one of our more comprehensive security solutions.

Our different product's key features are as follows:

G DATA Antivirus: Award-winning security solution including a protection in real time against malware and software vulnerabilities, email protection, behavioral scanner and online banking protection.

G DATA Internet Security: All of the features of Antivirus plus a Firewall preventing unwanted network traffic, AntiSpam module for your email client and child protection.

G DATA Total Protection:  All of the features of Internet Security plus a security vault allowing you to encrypt your data, a module allowing to safely backup your documents, a tuner to optimize the performances of your PC and device control allowing to restrict the access to your physical devices such as your USB ports or CD/DVD drives.

Your G DATA license can be easily upgraded from one product to a more comprehensive one.

Keep in mind that after the license upgrade, your previous G DATA program will have to be uninstalled prior to installing the new one.

 

Your license can be managed (renewed, extended or upgraded) via the G DATA UpgradeCenter.

If you have any G DATA software installed on your PC, the easiest way to access the UpgradeCenter is as follows:

Step 1. Open the G DATA software.

Step 2. Click Protect more PCs... on the bottom left corner.

Step 3. This will open the UpgradeCenter and automatically log you in with the User Name and Password of the G DATA software.

An alternative way of opening the UpgradeCenter is by visiting one of the web links below, then logging in with the User Name and Password of your license:

For the United Kingdom click here

For the Global Website click here

The UpgradeCenter shows the expiration date of your license and the type of your product.

The upgrade your license, proceed as follows:

Step 1. Click CHANGE PRODUCT.

Step 2. Scroll down until you see the product you wish to upgrade your license to.

If you have Antivirus you can upgrade to either Internet Security or Total Protection

If you have Internet Security you can upgrade to Total Protection.

At this point, in addition to the upgrade of the license, you can also choose to protect additional devices.

Use the selection box next to Computers to protect and select the total amount of devices you would like your license to cover.

Now click Change now.

Step 3. Check in Your basket if the transaction you have selected is correctly displayed.

If there are extra unwanted items, click Edit then remove them via the small red X under the column quantity.

Step 4. Scroll down to Your details and fill in the required information.

Now click save address.

Step 5. Select a preferred payment method, fill in the required information and click Next step.

Step 6. Check carefully if all the displayed information is correct, then check the confirmation box at the left of

"I have read and understood the General Terms and Conditions" and

"I have read and understood the Right of cancellation".

Now click next.

Step 7. You have successfully upgraded your G DATA license to a more comprehensive security solution.

You will receive an email confirming the transaction from shop@gdata.de within a couple of minutes.

All you need to do now is to uninstall your previous G DATA product, then to download and install your new one.

Should you need further help with this process, check the following articles:

How to uninstall your previous product

How to download and install your new product

 

Last change:
07/06/16

Operating system:
 Windows

Products:
 Internet Security
 AntiVirus
 Total Security / Total Protection