G DATA Support - FAQ
Support Code: 12009

How to find your login credentials

This article will help you to find your login credentials (user name and password) which are needed to activate your product.

Your login credentials are sent to you via e-mail the first time you activate any G DATA product with your registration number, which you receive after the purchase of the license.

To get more information about this process, check the following article: Get started with your product

A.  In our Shop "Software activation" is checked during the purchase of the license.

In this case you have received an e-mail from shop@gdata.de with your username and password shortly after the purchase.

B. If you have lost your login credentials, recover them as follows:

Step 1: Click here to access the recovery form

Step 2: Enter either your e-mail address, registration number or username. Answer the security question, then click Request access data.

Step 3. An e-mail will then be sent with your login credentials (from the address noreply@gdatasoftware.com).

Step 4. Check your mail box, if you can't see the e-mail then wait a couple of more minutes and check your spam folder as well.

If you have entered an e-mail address on the recovery form and you have multiple G DATA licenses associated with that e-mail address, then you will receive a list of all of them.

Last change:
27/09/19

Operating system:
 Windows
 Android
 macOS
 iOS
 Android

Products:
 Total Security
 Antivirus
 Internet Security