(A consumer is any natural person that concludes a legal transaction for a purpose that cannot be attributed to either commercial or self-employed activity.)
Right to cancel
You are entitled to cancel your contractual declaration in writing (e.g. letter, fax, email) within 14 days without giving reason, or – if the item has been conveyed to you before expiry of the deadline – by returning the item. The period begins after receipt of this instruction in writing, but not before receipt of the goods by the recipient (with multiple deliveries for the same item, not prior to delivery of the first partial delivery), and with services not before conclusion of the agreement and generally not before fulfilment of our obligations to be informed under article 246 § 2 in conjunction with § 1 paras. 1 and 2 of the Introductory Act to the German Civil Code ('Einführungsgesetz zum Bürgerlichen Gesetzbuch' or 'EGBGB') and our obligations under § 312g para. 1 line 1 of the German Civil Code ('Bürgerliches Gesetzbuch' or 'BGB') in conjunction with article 246 § 3 of the Introductory Act to the German Civil Code. Timely dispatch of the cancellation or item suffices for observance of the cancellation deadline.
The cancellation shall be directed to:
G DATA Software AG, Königsallee 178b, 44799 Bochum, Germany
Consequences of cancelling
If a cancellation is effective, the services received by either party shall be returned and, where appropriate, any benefit yielded from them (e.g. interest) shall be surrendered. If you are unable to return the service received either partially or wholly, or can only do so in a deteriorated condition, you are liable for compensation to us, to the appropriate amount. When relinquishing items, this does not apply where the deterioration to the item can be traced back exclusively to its testing – as it might have been had you purchased it in a retail outlet. Furthermore, you are entitled to eschew the obligation to compensate for damage incurred by initial use of the item in accordance with the terms and conditions by not putting the item to use as your property and refraining from anything that might affect its value. Packaged items shall be returned at our risk. You shall bear the return postage costs if the goods delivered correspond to the goods ordered and if the cost of the item being returned does not exceed 40 Euro, or, where the cost of the item is greater than this, if you have not yet yielded the service in return or a contractually agreed part payment at the time of cancelling. Otherwise you do not have to pay for returning the goods. Unpackaged items will be collected from you.
When providing services, cancellation may result in your still having to fulfil the contractual payment obligations for the period up to the cancellation.
Obligations to refund payments must be met within 30 days. This period begins for you with the dispatch of your declaration of cancellation or the item, and for us with its receipt.
Special notes: When providing services your right to cancellation shall expire prematurely if the agreement has been completed in full by both sides to your express wishes before you have exercised your right to cancellation.
Exception to the right to cancellation: The right to cancellation does not exist, among other things, for agreements covering delivery of goods that have been manufactured to customer specifications or are clearly tailored to personal requirements, or that are not suitable for returning due to their nature, or can quickly deteriorate, or whose expiry date has passed; and for delivery of audio or video recordings or software, where the seal on the data carrier supplied has been broken by you and likewise for delivery of newspapers, journals and illustrations (unless you have issued your contractual declaration for delivery of newspapers, journals and illustrations by telephone).
End of cancellation policy