| Question: | The error message “Unable to connect to the G DATA server” appears when attempting to update the antivirus signatures. |
| Response: | This occurs when there is no active Internet connection. Please make sure that an active Internet connection (of any kind) is established BEFORE performing an update. When the default settings are enabled, AVK does not automatically connect to the Internet to allow you to choose the best connection.
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| Category: | AntiVirusKit 2006 |
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